The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 25/11/2011
  1 out of 5

  First time, ordered a sofa online and credit card firm rang to confirm if purchase was authentic. After confirming it was correct, I was told to check with JohnLewis.com. Went back to my account on JohnLewis.com and the order stated it was in progress, the credit card charge had been made and there was no signs of trouble. Waited 7 days for the delivery but it failed to arrive. After over half an hour on the phone it turned out that because I had checked my account online the order was not in progress. Apparently what I should have done is call them. Why would I call a web based company? Eventually got the sofa 2 days later after more phone calls and some heated tempers. Even the customer service case worker admitted the website was misleading. Perhaps I should have called (though I communicate with normal web based companies through the web site) and since they did get it to me 2 days later I thought I would give them another go.
  
  So ordered a dishwasher. 14 days free delivery. Told you will get a phone call to arrange a suitable date within 14 days later. 6 days later no phone call. After 90 mins of phone calls over 4 days, 4 promises to call me back I eventually get a call on day 13 to ask what the problem with the sofa is!!! The next day (day 14) I get a call saying they will deliver it on day 17 - no discussion, no arranging - just 'it will be delivered then'. When I said I need to arrange another day because I work, the guy put me on hold for 10

• 25/01/2012
  1 out of 5

  After once thinking John Lewis had a good reputation for customer service it seems this is no longer the case. There have been problems with the last two items purchased from the store and the srvice has been at best terrible and at worst none existant. The latest was a bed purchased as solid wood but failed along very poor quality joins after only sitting on it (the bed hardly used as in the spare room). Out of warrenty and JL don't want to know. Thanks but no thanks