Welcome to furniture 123, the UK’s leading online furniture and beds store, founded in 1999. With over 19,000 products available, we have living room furniture, coffee tables, dining furniture, bedroom furniture, beds, wardrobes and more for sale this Autumn! Everything in our online store includes free UK delivery, and we offer next day delivery on over 3000 products!

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 15/11/2011
  1 out of 5

  Made the order online; they took full immediate payment, for a next day delivery of a cabinet. They rang the next day (a shambolic conversation where the person on the phone said they had lost the piece of paper on their desk, which said what the problem with the order was and spent 5 minutes scrabbling about and then had to ring me back) to say it was not in stock and would not be for 'ages'. They could not give a date when it would be in stock - 'could be months' apparently. There was no apology and a dreadful attitude to me as the customer.
  
  I requested whilst on the phone that the order was therefore cancelled as they were unable to fulfill it as detailed on the website.It is now two weeks later and STILL I have had no refund of the £225.00 they have of MY money. Customer services are no longer responding to my emails but originally told me it was 'with their accounts department'. I will never ever consider going anywhere near them again, I believe they take orders and your money knowing that they can't fulfill them and hoping that you don't cancel and wait for them to 'maybe' send something out to you.
  
  Shocking

• 10/10/2011
  1 out of 5

  Ordered a Next Day Delivery item on a Sunday (therefore would be expected delivery on Tuesday) but actually requested they deliver on the Friday as I had a day off-work. No communication after placing order and waited in all day Friday on the order arriving. By mid afternoon (and after finding reviews on here) I called to check my order was actually out for delivery. Spoke to call centre in Phillipines who could not tell me anything - just advised waiting in until 6pm as the delivery could still arrive. Whole day wasted waiting in for a non-existant delivery. Called various times after this and was fobbed off or told nothing about my order or why it had not been delivered. They claim there are no supervisors or managers and they are unable to transfer you to UK head office or give you a phone number. Requested on two occasions that they get someone from head office to phone me (never happened). Also emailed and never got a response. Eventually got a call from Phillipines 9 days after ordering to say the product had been discontinued! No apology for wasting my time waiting in for a delivery or not communicating any problem with my order. They then informed me it may take a month to refund my payment - they really know how to wind people up! Called back again demanding answers and immediate refund - after speaking to someone in Phillipines, all of a sudden an English guy came on the phone (so they obviously lie to you that they are unable to put you through to someone in UK) wh