The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 14/10/2011
  1 out of 5

  I have shopped at John Lewis for over 30 years and have always been happy with the product and service but now I have no intention of ever buying furniture from them again. Nor would I recommend their furniture to anyone else. I tried to purchase a Monterey dressing table back in May of this year and in total had five delivered. All were either not put together properly or were damaged. In the end I gave up and had a refund. Customer service made me feel that I was being too fussy and that I should be happy to accept items in less than perfect condition. I tried to say that I thought that there was a quality control problem as the furniture was well packaged and I believe damaged and not checked for being put together properly before leaving the manufacturing warehouse but no one really cares. I thought I would give them another try, thinking that the same fiasco could not happen again but I was wrong. Having just ordered a Maharani 5 drawer chest, I had to laugh otherwise I would have cried when the delivery guys said they had unwrapped the chest and that the bottom was falling off. They took that away and I was told customer service would phone me. When I did not hear anything I called them by phone and email explaining what had happened. I then got an email giving me a returns number for collection of the first chest and that a second chest would be delivered at the same time. I phoned and emailed again to say that I did not have the first chest and was assured th

• 07/11/2011
  1 out of 5

  I ordered a gift item from JL online and paid with my JL card. The order was accepted and a confirmation received. Next day I received an email "ORDER CANCELLED" .. no reason at all was given so I replied and asked why. Apparently Account Card Services had cancelled the order. I called the number given at Account Card Services and nobody could find any record of this and they could nto help further. I went back to Customer Service who could not help further. After 6 emails and 2 phone calls I purchased something from Fortnum & Mason. So JLP a completely and utterly useless customer experience