The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 02/12/2011
  1 out of 5

  I tried to give a no star review for John Lewis but the system is insisting I mark 1 star for each category. It would have been 0 stars if I could have done it.
  
  I ordered a Bosch washing machine online with delivery within 7 working days. I should have had a phone call to arrange delivery within 5 days so called customer service when I hadn't heard anything. I was told it could be longer than 7 days as it was a courier company and I would get the phone call to arrange delivery the following day. After two more days which took me up to day 7 for delivery I again called customer services.
  
  Now, online my order was shown as 'despatched' which the website says means it has been sent out from the warehouse, but customer services said it would be up to another 3 weeks for delivery and when I was unhappy with that he called Bosch and they said the machine was out of stock totally. How can it be 'despatched' and yet out of stock??? And how can they expect to get away with not informing the customer of such a delay?
  
  It's marked as 'despatched' as they can then tell you that it's too late for you to cancel the order as it's gone too far. I said that was unacceptable and they'd broken their contract with me and I was offered a goodwill £35 off if I would wait for delivery but I insisted on a refund as I had no faith left in the company. The customer service chap was as helpful as he could be but did say that they'd had lots of complaints about

• 28/08/2011
  1 out of 5

  Two years ago I purchased some kitchen equipment including a gas hob for a new fitted kitchen from John Lewis at Cribbs Causeway.The Gas Hob was made by John Lewis. We particularly chose this model as it had a cast iron pan stand and we were advised that it would last longer. Some weeks ago the cast iron pan stand broke! We tried contacting the service number for help and advice. But although we telephoned them several times they failed to call back until my husband, who has terminal cancer,got..