The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 22/11/2011
  1 out of 5

  Attempt one - got less than half of products ordered. call up ask about other half, find out one item is missed off the list, did not know this as they did not send me an invoice telling me what items I had actually ordered! Never happened to me before. Called them told me the items never reached delivery firm, will resend 4 days later. It is now 4 days later, I call and they have booked my delivery for tomorrow! I will have to get off work early again to wait for it! Item I added to order is now coming with a seperate curior for some reason, that cannot deliver in the evening, not even sure how I am going to get this one and considering it is the xmas tree that is a bit of a worry. Who knows if the other half of the decorations will come tomorrow. I have complained and their complaints proceedure is apparently for me to send an email to a generic email address. Not sure if anything would come of it. I would never ever use them again

• 30/09/2011
  1 out of 5

  Wanting to buy a new Sat Nav and knowing the exact one I wanted, John Lewis offered the best price I had seen. Went to the store and waited...and waited...and waited for an assistant to come out of hiding. Eventually someone walked by and I did the usual 'Excuse me, I'd like to...' 'Sorry, this is not my department, I'm just putting something back. You'll have to wait for one of those 2 there as we're very short staffed today.'
  
  Well, he did say sorry!
  
  Oh yeah, the suns out...say no more.
  
  Waited around for about 15 mins further for an assistant to be free, explained what I wanted and was told thre's none left and they don't make them anymore. Was offered 10% off the ticket price for the display unit, which was nice, but unfortunately I know how hard the screen had been pressed and probably would have felt ripped off if I'd only paid a tenner for it!
  
  I'm glad you didn't try to upsell me anything cos I'd have probably bought it. Thankyou!