The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 06/01/2012
  1 out of 5

  Service and customer care was Poor, very poor. Only one item received - and that differed from website description - and was delivered late!The other item proved to be unavailable, but no communication from John Lewis saying this until non-delivery of item queried! Plus John Lewis even took three days to answer that query, and then only with a limp apology stating that the item was unavailable because it had been 'returned to supplier'? Items ordered as presents, so lateness of delivery and communication (after 10 days, and then only after query) from John Lewis stating order was unavailable left no time to arrange replacements from elsewhere. When queried, only a single line response with a stock apology and made up reason. Poor service and poor customer care, extected better from John Lewis, have a regular shopper at John Lewis for over thirty years, but will give web site store a wide berth from now on!

• 30/09/2011
  1 out of 5

  Wanting to buy a new Sat Nav and knowing the exact one I wanted, John Lewis offered the best price I had seen. Went to the store and waited...and waited...and waited for an assistant to come out of hiding. Eventually someone walked by and I did the usual 'Excuse me, I'd like to...' 'Sorry, this is not my department, I'm just putting something back. You'll have to wait for one of those 2 there as we're very short staffed today.'
  
  Well, he did say sorry!
  
  Oh yeah, the suns out...say no more.
  
  Waited around for about 15 mins further for an assistant to be free, explained what I wanted and was told thre's none left and they don't make them anymore. Was offered 10% off the ticket price for the display unit, which was nice, but unfortunately I know how hard the screen had been pressed and probably would have felt ripped off if I'd only paid a tenner for it!
  
  I'm glad you didn't try to upsell me anything cos I'd have probably bought it. Thankyou!