The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 22/01/2012
  5 out of 5

  We recently purchased a Tudor mirror from John Lewis after a disastrous experience with Laura Ashley. I am happy to say that the service we received from the store at Bluewater was excellent, as was all communication pertaining to the delivery. The mirror arrived within a few days, in perfect condition and we are delighted with it.
  Thanks John Lewis for restoring our faith in customer service!
  

• 06/01/2012
  1 out of 5

  Service and customer care was Poor, very poor. Only one item received - and that differed from website description - and was delivered late!The other item proved to be unavailable, but no communication from John Lewis saying this until non-delivery of item queried! Plus John Lewis even took three days to answer that query, and then only with a limp apology stating that the item was unavailable because it had been 'returned to supplier'? Items ordered as presents, so lateness of delivery and communication (after 10 days, and then only after query) from John Lewis stating order was unavailable left no time to arrange replacements from elsewhere. When queried, only a single line response with a stock apology and made up reason. Poor service and poor customer care, extected better from John Lewis, have a regular shopper at John Lewis for over thirty years, but will give web site store a wide berth from now on!