The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 29/10/2011
  4 out of 5

  I received the picture in about 1000 pieces, and the help from the delivery firm HDL was worse than useless and because they insisted they had tried to deliver the product the previous evening at 9.06pm, which they hadn't I was forced to phone them on a PREMIUM TELEPHONE line thus incurring an additional unnecessary cost. WHY????? The following day I returned the broken picture to the Kingston branch where the service of the staff in the picture department was exemplary , I was allowed to purchased..

• 04/11/2011
  3 out of 5

  At present badly accessed, because of main roads through the Centre complex and distance of new store from other retail complexes. For a pedestrian, quite long walking and hair-raising road crossings. Need to liaise with site owners and council to improve environment and access.
  
  Staff at present inexperienced and some longish delays at tills, awaiting supervisors to sort out.
  
  Cafe pleasant but too small for expected numbers. Service slow and inexperienced (eg no saucers given to us with our cups)
  
  Early days, but needs monitoring and a lot of improvement to bring about the excellent quality of service usually expected at JL (eg Solihull, which is really a beacon of excellence!) Would recommend to friend after improvements have come through (I am sure you will sort this out!