The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 02/10/2011
  1 out of 5

  I bought a John Lewis TK17BCJLU Kettle from johnlewis.com - I had it less than two months when it started switching off before the water was boiled.
  
  I took it back to their Newcastle upon Tyne branch. The assistant went to see a manager, she said when she came back, "the trouble is limescale build-up". I looked inside and there was a very thin line of limescale about an 1.5 inches long. The assistant also said "The kettle guarentee does not cover it for limesale build-up" and "The manufacturer will not take back any more of these kettles". She told me to descale the kettle.
  
  I descaled the kettle and it still switched off. I took it back to the Newcastle branch where a manager said "The limescale gets into the switch."
  
  I live alone and I'm at work four days a week - the kettle was only seven weeks old - I refill the kettle with fresh water every use.
  
  This kettle is not fit for use if it can't handle such a small amount of limescale, plus, if the manager is right when she said "The limescale gets into the switch." this kettle is dangerous.
  
  

• 22/11/2011
  1 out of 5

  Attempt one - got less than half of products ordered. call up ask about other half, find out one item is missed off the list, did not know this as they did not send me an invoice telling me what items I had actually ordered! Never happened to me before. Called them told me the items never reached delivery firm, will resend 4 days later. It is now 4 days later, I call and they have booked my delivery for tomorrow! I will have to get off work early again to wait for it! Item I added to order is now coming with a seperate curior for some reason, that cannot deliver in the evening, not even sure how I am going to get this one and considering it is the xmas tree that is a bit of a worry. Who knows if the other half of the decorations will come tomorrow. I have complained and their complaints proceedure is apparently for me to send an email to a generic email address. Not sure if anything would come of it. I would never ever use them again