The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 24/01/2012
  1 out of 5

  ordered 2 pairs size 5 nike trainers via john lewis.com colledted them from the watford branch, my mother tried a pair on said too small so on my way to return these they fell out of the box to my horror they had been worn caked in mud just disgusting, i was snubbed for asking for a manager, no appology after kicking off it was reluctently agreed to investigate through .com i asked for reply in writing, to date i have not herd anything
  
  class distinction also you are treated by how much money you look like you have or spend
  the only proffesional was an indian guy who meant his appology, the rest were nasty dident care another company who are "political" "controlled"cause distress bully people.
  mean braising
  
  sickening they have got away with this, however i do think there are a few staff that are genuine the rest worship moneya wage amongst power degrading acting superior lets face it there not harrods and never will be who provide an excellent service

• 04/11/2011
  3 out of 5

  At present badly accessed, because of main roads through the Centre complex and distance of new store from other retail complexes. For a pedestrian, quite long walking and hair-raising road crossings. Need to liaise with site owners and council to improve environment and access.
  
  Staff at present inexperienced and some longish delays at tills, awaiting supervisors to sort out.
  
  Cafe pleasant but too small for expected numbers. Service slow and inexperienced (eg no saucers given to us with our cups)
  
  Early days, but needs monitoring and a lot of improvement to bring about the excellent quality of service usually expected at JL (eg Solihull, which is really a beacon of excellence!) Would recommend to friend after improvements have come through (I am sure you will sort this out!