The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 30/09/2011
  1 out of 5

  Wanting to buy a new Sat Nav and knowing the exact one I wanted, John Lewis offered the best price I had seen. Went to the store and waited...and waited...and waited for an assistant to come out of hiding. Eventually someone walked by and I did the usual 'Excuse me, I'd like to...' 'Sorry, this is not my department, I'm just putting something back. You'll have to wait for one of those 2 there as we're very short staffed today.'
  
  Well, he did say sorry!
  
  Oh yeah, the suns out...say no more.
  
  Waited around for about 15 mins further for an assistant to be free, explained what I wanted and was told thre's none left and they don't make them anymore. Was offered 10% off the ticket price for the display unit, which was nice, but unfortunately I know how hard the screen had been pressed and probably would have felt ripped off if I'd only paid a tenner for it!
  
  I'm glad you didn't try to upsell me anything cos I'd have probably bought it. Thankyou!
  
  

• 14/10/2011
  1 out of 5

  I have shopped at John Lewis for over 30 years and have always been happy with the product and service but now I have no intention of ever buying furniture from them again. Nor would I recommend their furniture to anyone else. I tried to purchase a Monterey dressing table back in May of this year and in total had five delivered. All were either not put together properly or were damaged. In the end I gave up and had a refund. Customer service made me feel that I was being too fussy and that I should be happy to accept items in less than perfect condition. I tried to say that I thought that there was a quality control problem as the furniture was well packaged and I believe damaged and not checked for being put together properly before leaving the manufacturing warehouse but no one really cares. I thought I would give them another try, thinking that the same fiasco could not happen again but I was wrong. Having just ordered a Maharani 5 drawer chest, I had to laugh otherwise I would have cried when the delivery guys said they had unwrapped the chest and that the bottom was falling off. They took that away and I was told customer service would phone me. When I did not hear anything I called them by phone and email explaining what had happened. I then got an email giving me a returns number for collection of the first chest and that a second chest would be delivered at the same time. I phoned and emailed again to say that I did not have the first chest and was assured th