The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 25/01/2012
  1 out of 5

  After once thinking John Lewis had a good reputation for customer service it seems this is no longer the case. There have been problems with the last two items purchased from the store and the srvice has been at best terrible and at worst none existant. The latest was a bed purchased as solid wood but failed along very poor quality joins after only sitting on it (the bed hardly used as in the spare room). Out of warrenty and JL don't want to know. Thanks but no thanks

• 30/10/2011
  1 out of 5

  I purchased a brand new HP laptop (660d) from John Lewis in Bluewater because allegedly both HP & John Lewis have good reputation re reliability & customer service respectively. Not so; after only 3 months of purely average home use, the lettering on the keyboard is coming off. I don't touch type & a keyboard without letters is as much use to me as a chocolate teapot. Pleasantly & reasonably I returned it to the branch from which it was purchased only to be told it might not be repaired as they considered this to be normal wear & tear for 4 months and thus would not be covered by the warranty, nor would John Lewis repair or replace it (given my contract is with John Lewis) if HP themselves refused to do so. I have owned laptops for 20 years or so & have never had lettering coming off. I have not used chemical products to clean the keys, nor do I use hand cream. This little gem was explained by a young 'associate', rather abruptly, certainly not in the manner that I would consider to be expected of a company who pride themselves on having good customer service. The manager whom I requested to speak to also agreed that this was 'normal wear and tear' however he was certainly more professional & expressed it more politely. Are they being serious!!!?? Unbelievable! In fairness they are going to wait to see if HP are willing to repair it & they have lent me a Sony laptop meanwhile however this is not guaranteed. I am astonished and more than disa