The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 07/11/2011
  1 out of 5

  I ordered a gift item from JL online and paid with my JL card. The order was accepted and a confirmation received. Next day I received an email "ORDER CANCELLED" .. no reason at all was given so I replied and asked why. Apparently Account Card Services had cancelled the order. I called the number given at Account Card Services and nobody could find any record of this and they could nto help further. I went back to Customer Service who could not help further. After 6 emails and 2 phone calls I purchased something from Fortnum & Mason. So JLP a completely and utterly useless customer experience

• 29/09/2011
  1 out of 5

  Bought a laptop from John Lewis, it packed up after a week. It just sat on my desk, I hadn't moved it yet. Under their policy, they claim to give you a return in such a scenario. I called up, went through troubleshooting and was told to go to the store for the replacement. In store, the woman who saw me told me the computer looked old, she wouldn't replace it and I was trying to pass off an old computer as new to rip off the store. I said this wasn't the case and she called me a liar. I got the..