The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 09/09/2011
  1 out of 5

  We recently held our wedding gift list at the cardiff store. Our experience was terrible. The store itself provided a great service it was the after care and giftlist call center in scotland which were terrible. They are completely useless over the telphone. There service has no flexibilty what so ever. We got back from honeymoon and rang john lewis for delivery of items. They said this would take at least two weeks and this wasnt because they were busy, it was just part of their process! Any item..

• 25/01/2012
  1 out of 5

  After once thinking John Lewis had a good reputation for customer service it seems this is no longer the case. There have been problems with the last two items purchased from the store and the srvice has been at best terrible and at worst none existant. The latest was a bed purchased as solid wood but failed along very poor quality joins after only sitting on it (the bed hardly used as in the spare room). Out of warrenty and JL don't want to know. Thanks but no thanks