The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 18/01/2012
  5 out of 5

  [ REF JL-032181750 .]
  
  IT IS HARDLY SUPRISING THAT JOHN LEWIS HAD AN EXCELLENT TRADING RESULT FOR DECEMBER WITH THE SERVICE I WAS OFFFERED !
  
  I was in Bourenmouth on Christmas Holiday . I desperateley needed a new Paella Pan as my old one [ not John Lewis , had met it's Waterloo !!! ]
  I went into the John Lewis \" Home Store \" situated mid Poole / Bourenmouth , where despite the Sale [ which was in FULL swing ] one of the extremeley \" efficient \" and \" very helpfull \" Assistants , not only spent the time with me in locating a store where they still had some Paella Pans in stock BUT gave me the product code [ 81303803 ]/ price [ £49.00 ]and a list of 3 stores in the Country where I could ring and purchase the product once I got home , as indeed their \" on line \" stock was also exhausted . WELL DONE .
  
  On returning home I telephoned John Lewis in Oxford Street who took my details AND rang back when they said they would [ a refreshing change in today's market ] took all my details and arranged Home Delivery , which because the product was in excess of £30 was FREE DELIVERY ....[ AND I LIVE IN CORNWALL ] , ADDED BONUS , as a Paella Pan is not a light item ...
  3 Day's later it arrived , very well packed with a letter \" thanking \" me for my purchase .
  
  Saturday Night I am hosting one of my \" infamous \" Soirres , and guess what's for the Main Cou

• 24/01/2012
  1 out of 5

  ordered 2 pairs size 5 nike trainers via john lewis.com colledted them from the watford branch, my mother tried a pair on said too small so on my way to return these they fell out of the box to my horror they had been worn caked in mud just disgusting, i was snubbed for asking for a manager, no appology after kicking off it was reluctently agreed to investigate through .com i asked for reply in writing, to date i have not herd anything
  
  class distinction also you are treated by how much money you look like you have or spend
  the only proffesional was an indian guy who meant his appology, the rest were nasty dident care another company who are "political" "controlled"cause distress bully people.
  mean braising
  
  sickening they have got away with this, however i do think there are a few staff that are genuine the rest worship moneya wage amongst power degrading acting superior lets face it there not harrods and never will be who provide an excellent service