The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 06/01/2012
  1 out of 5

  Service and customer care was Poor, very poor. Only one item received - and that differed from website description - and was delivered late!The other item proved to be unavailable, but no communication from John Lewis saying this until non-delivery of item queried! Plus John Lewis even took three days to answer that query, and then only with a limp apology stating that the item was unavailable because it had been 'returned to supplier'? Items ordered as presents, so lateness of delivery and communication (after 10 days, and then only after query) from John Lewis stating order was unavailable left no time to arrange replacements from elsewhere. When queried, only a single line response with a stock apology and made up reason. Poor service and poor customer care, extected better from John Lewis, have a regular shopper at John Lewis for over thirty years, but will give web site store a wide berth from now on!

• 02/12/2011
  1 out of 5

  I tried to give a no star review for John Lewis but the system is insisting I mark 1 star for each category. It would have been 0 stars if I could have done it.
  
  I ordered a Bosch washing machine online with delivery within 7 working days. I should have had a phone call to arrange delivery within 5 days so called customer service when I hadn't heard anything. I was told it could be longer than 7 days as it was a courier company and I would get the phone call to arrange delivery the following day. After two more days which took me up to day 7 for delivery I again called customer services.
  
  Now, online my order was shown as 'despatched' which the website says means it has been sent out from the warehouse, but customer services said it would be up to another 3 weeks for delivery and when I was unhappy with that he called Bosch and they said the machine was out of stock totally. How can it be 'despatched' and yet out of stock??? And how can they expect to get away with not informing the customer of such a delay?
  
  It's marked as 'despatched' as they can then tell you that it's too late for you to cancel the order as it's gone too far. I said that was unacceptable and they'd broken their contract with me and I was offered a goodwill £35 off if I would wait for delivery but I insisted on a refund as I had no faith left in the company. The customer service chap was as helpful as he could be but did say that they'd had lots of complaints about