The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 02/12/2011
  1 out of 5

  I tried to give a no star review for John Lewis but the system is insisting I mark 1 star for each category. It would have been 0 stars if I could have done it.
  
  I ordered a Bosch washing machine online with delivery within 7 working days. I should have had a phone call to arrange delivery within 5 days so called customer service when I hadn't heard anything. I was told it could be longer than 7 days as it was a courier company and I would get the phone call to arrange delivery the following day. After two more days which took me up to day 7 for delivery I again called customer services.
  
  Now, online my order was shown as 'despatched' which the website says means it has been sent out from the warehouse, but customer services said it would be up to another 3 weeks for delivery and when I was unhappy with that he called Bosch and they said the machine was out of stock totally. How can it be 'despatched' and yet out of stock??? And how can they expect to get away with not informing the customer of such a delay?
  
  It's marked as 'despatched' as they can then tell you that it's too late for you to cancel the order as it's gone too far. I said that was unacceptable and they'd broken their contract with me and I was offered a goodwill £35 off if I would wait for delivery but I insisted on a refund as I had no faith left in the company. The customer service chap was as helpful as he could be but did say that they'd had lots of complaints about

• 05/12/2011
  1 out of 5

  I bought a Siemens dishwasher online because John Lewis offered a free five year guarantee. The dishwasher cost £435.I had to go online to John Lewis after purchase to register. This sent me to the Siemens website which was useless and would not accept the registration. I contacted Siemens on five occasions over the next six weeks to chase up my guarantee. Each time I was told it would be sent,by post and email, but I never received it. I emailed John Lewis and told them what happened and that I was getting nowhere with the guarantee registration. As John Lewis offered the guarantee on their website at time of purchase, I asked them for help. I received a short email back saying that it was nothing to do with them. I thought at least they would have contacted Siemens on my behalf. I was very surprised and will not be using the so-called trusted John Lewis name again. Nearly two months on and I have no guarantee. Siemens customer service is rubbish too