The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 25/01/2012
  1 out of 5

  After once thinking John Lewis had a good reputation for customer service it seems this is no longer the case. There have been problems with the last two items purchased from the store and the srvice has been at best terrible and at worst none existant. The latest was a bed purchased as solid wood but failed along very poor quality joins after only sitting on it (the bed hardly used as in the spare room). Out of warrenty and JL don't want to know. Thanks but no thanks

• 03/01/2012
  1 out of 5

  Placed an order of a Miele T7644C Condenser Tumble Dryer as stated 10 were in stock, upon ordering I chose a delivery slot (this friday) and then got confirmation email through.
  
  Upon reading confirmation email delivery was changed to nearly 3 weeks time, Due to birth of baby I then rang & questioned this as I had only ordered as delivery could be allocated to suit myself.
  
  No apologies at all & John Lewis took the funds from my account even though it clearly states on their site they do not take funds until item is dispatched.
  
  Very disappointed & will be the last time I ever order from John Lewis, Customer services were useless & said even the new delivery date was a 'maybe' so cancelled the order straight away