The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 03/12/2011
  1 out of 5

  I ordered a TV .on the web site it said delivery usualy 7 days.two days later they phoned to say delivery will be 14 days.on the same day i ordered a sound system from Amazon it was delived 2 days later with free delivery. I sent an e-mail to John Lewis to complain but was told it was because they are busy. and thats the best deliveery date. Last time i bother with J.Lewis

• 05/12/2011
  1 out of 5

  I bought a Siemens dishwasher online because John Lewis offered a free five year guarantee. The dishwasher cost £435.I had to go online to John Lewis after purchase to register. This sent me to the Siemens website which was useless and would not accept the registration. I contacted Siemens on five occasions over the next six weeks to chase up my guarantee. Each time I was told it would be sent,by post and email, but I never received it. I emailed John Lewis and told them what happened and that I was getting nowhere with the guarantee registration. As John Lewis offered the guarantee on their website at time of purchase, I asked them for help. I received a short email back saying that it was nothing to do with them. I thought at least they would have contacted Siemens on my behalf. I was very surprised and will not be using the so-called trusted John Lewis name again. Nearly two months on and I have no guarantee. Siemens customer service is rubbish too