The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 05/12/2011
  1 out of 5

  I bought a Siemens dishwasher online because John Lewis offered a free five year guarantee. The dishwasher cost £435.I had to go online to John Lewis after purchase to register. This sent me to the Siemens website which was useless and would not accept the registration. I contacted Siemens on five occasions over the next six weeks to chase up my guarantee. Each time I was told it would be sent,by post and email, but I never received it. I emailed John Lewis and told them what happened and that I was getting nowhere with the guarantee registration. As John Lewis offered the guarantee on their website at time of purchase, I asked them for help. I received a short email back saying that it was nothing to do with them. I thought at least they would have contacted Siemens on my behalf. I was very surprised and will not be using the so-called trusted John Lewis name again. Nearly two months on and I have no guarantee. Siemens customer service is rubbish too

• 06/11/2011
  4 out of 5

  I find shopping at John Lewis a good experience generally. The staff are always clued up on the products and very helpful. It makes a real change from part timers on high street stores.
  
  I usually come away from JL feeling that i have been treated like a valued customer and I have peace of mind that I can reurn the goods if there's a problem or if I find them cheaper elsewhere