Welcome to furniture 123, the UK’s leading online furniture and beds store, founded in 1999. With over 19,000 products available, we have living room furniture, coffee tables, dining furniture, bedroom furniture, beds, wardrobes and more for sale this Autumn! Everything in our online store includes free UK delivery, and we offer next day delivery on over 3000 products!

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 15/11/2011
  1 out of 5

  Made the order online; they took full immediate payment, for a next day delivery of a cabinet. They rang the next day (a shambolic conversation where the person on the phone said they had lost the piece of paper on their desk, which said what the problem with the order was and spent 5 minutes scrabbling about and then had to ring me back) to say it was not in stock and would not be for 'ages'. They could not give a date when it would be in stock - 'could be months' apparently. There was no apology and a dreadful attitude to me as the customer.
  
  I requested whilst on the phone that the order was therefore cancelled as they were unable to fulfill it as detailed on the website.It is now two weeks later and STILL I have had no refund of the £225.00 they have of MY money. Customer services are no longer responding to my emails but originally told me it was 'with their accounts department'. I will never ever consider going anywhere near them again, I believe they take orders and your money knowing that they can't fulfill them and hoping that you don't cancel and wait for them to 'maybe' send something out to you.
  
  Shocking

• 01/02/2011
  1 out of 5

  Ordered bedroom furniture for my nursery, when ordered said 3-4 weeks delivery. After I placed my order I e-mailed customer service asking for an estimated delivery date and was told before the 21st Jan. As the 21st Jan was approaching I e-mailed again, to ensure I would be home for the delivery. Guy called me back to tell me order would arrive before the 31st Jan. On the 29th Jan I had heard nothing so called customer service; spoke to a lady who was not English who told me my delivery was arriving..