The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 05/12/2011
  1 out of 5

  I bought a Siemens dishwasher online because John Lewis offered a free five year guarantee. The dishwasher cost £435.I had to go online to John Lewis after purchase to register. This sent me to the Siemens website which was useless and would not accept the registration. I contacted Siemens on five occasions over the next six weeks to chase up my guarantee. Each time I was told it would be sent,by post and email, but I never received it. I emailed John Lewis and told them what happened and that I was getting nowhere with the guarantee registration. As John Lewis offered the guarantee on their website at time of purchase, I asked them for help. I received a short email back saying that it was nothing to do with them. I thought at least they would have contacted Siemens on my behalf. I was very surprised and will not be using the so-called trusted John Lewis name again. Nearly two months on and I have no guarantee. Siemens customer service is rubbish too

• 29/09/2011
  1 out of 5

  Bought a laptop from John Lewis, it packed up after a week. It just sat on my desk, I hadn't moved it yet. Under their policy, they claim to give you a return in such a scenario. I called up, went through troubleshooting and was told to go to the store for the replacement. In store, the woman who saw me told me the computer looked old, she wouldn't replace it and I was trying to pass off an old computer as new to rip off the store. I said this wasn't the case and she called me a liar. I got the..