The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 29/10/2011
  4 out of 5

  I received the picture in about 1000 pieces, and the help from the delivery firm HDL was worse than useless and because they insisted they had tried to deliver the product the previous evening at 9.06pm, which they hadn't I was forced to phone them on a PREMIUM TELEPHONE line thus incurring an additional unnecessary cost. WHY????? The following day I returned the broken picture to the Kingston branch where the service of the staff in the picture department was exemplary , I was allowed to purchased..

• 02/10/2011
  1 out of 5

  I bought a John Lewis TK17BCJLU Kettle from johnlewis.com - I had it less than two months when it started switching off before the water was boiled.
  
  I took it back to their Newcastle upon Tyne branch. The assistant went to see a manager, she said when she came back, "the trouble is limescale build-up". I looked inside and there was a very thin line of limescale about an 1.5 inches long. The assistant also said "The kettle guarentee does not cover it for limesale build-up" and "The manufacturer will not take back any more of these kettles". She told me to descale the kettle.
  
  I descaled the kettle and it still switched off. I took it back to the Newcastle branch where a manager said "The limescale gets into the switch."
  
  I live alone and I'm at work four days a week - the kettle was only seven weeks old - I refill the kettle with fresh water every use.
  
  This kettle is not fit for use if it can't handle such a small amount of limescale, plus, if the manager is right when she said "The limescale gets into the switch." this kettle is dangerous.