The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 02/10/2011
  1 out of 5

  I bought a John Lewis TK17BCJLU Kettle from johnlewis.com - I had it less than two months when it started switching off before the water was boiled.
  
  I took it back to their Newcastle upon Tyne branch. The assistant went to see a manager, she said when she came back, "the trouble is limescale build-up". I looked inside and there was a very thin line of limescale about an 1.5 inches long. The assistant also said "The kettle guarentee does not cover it for limesale build-up" and "The manufacturer will not take back any more of these kettles". She told me to descale the kettle.
  
  I descaled the kettle and it still switched off. I took it back to the Newcastle branch where a manager said "The limescale gets into the switch."
  
  I live alone and I'm at work four days a week - the kettle was only seven weeks old - I refill the kettle with fresh water every use.
  
  This kettle is not fit for use if it can't handle such a small amount of limescale, plus, if the manager is right when she said "The limescale gets into the switch." this kettle is dangerous.
  
  

• 14/10/2011
  1 out of 5

  I have shopped at John Lewis for over 30 years and have always been happy with the product and service but now I have no intention of ever buying furniture from them again. Nor would I recommend their furniture to anyone else. I tried to purchase a Monterey dressing table back in May of this year and in total had five delivered. All were either not put together properly or were damaged. In the end I gave up and had a refund. Customer service made me feel that I was being too fussy and that I should be happy to accept items in less than perfect condition. I tried to say that I thought that there was a quality control problem as the furniture was well packaged and I believe damaged and not checked for being put together properly before leaving the manufacturing warehouse but no one really cares. I thought I would give them another try, thinking that the same fiasco could not happen again but I was wrong. Having just ordered a Maharani 5 drawer chest, I had to laugh otherwise I would have cried when the delivery guys said they had unwrapped the chest and that the bottom was falling off. They took that away and I was told customer service would phone me. When I did not hear anything I called them by phone and email explaining what had happened. I then got an email giving me a returns number for collection of the first chest and that a second chest would be delivered at the same time. I phoned and emailed again to say that I did not have the first chest and was assured th