The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 28/08/2011
  1 out of 5

  Two years ago I purchased some kitchen equipment including a gas hob for a new fitted kitchen from John Lewis at Cribbs Causeway.The Gas Hob was made by John Lewis. We particularly chose this model as it had a cast iron pan stand and we were advised that it would last longer. Some weeks ago the cast iron pan stand broke! We tried contacting the service number for help and advice. But although we telephoned them several times they failed to call back until my husband, who has terminal cancer,got..

• 30/09/2011
  1 out of 5

  Wanting to buy a new Sat Nav and knowing the exact one I wanted, John Lewis offered the best price I had seen. Went to the store and waited...and waited...and waited for an assistant to come out of hiding. Eventually someone walked by and I did the usual 'Excuse me, I'd like to...' 'Sorry, this is not my department, I'm just putting something back. You'll have to wait for one of those 2 there as we're very short staffed today.'
  
  Well, he did say sorry!
  
  Oh yeah, the suns out...say no more.
  
  Waited around for about 15 mins further for an assistant to be free, explained what I wanted and was told thre's none left and they don't make them anymore. Was offered 10% off the ticket price for the display unit, which was nice, but unfortunately I know how hard the screen had been pressed and probably would have felt ripped off if I'd only paid a tenner for it!
  
  I'm glad you didn't try to upsell me anything cos I'd have probably bought it. Thankyou!