As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/11/2011
  1 out of 5

  I am currently in the middle of trying to talk to someone who actually knows how to sort out a complaint- however everyone I have encountered couldn't care less. I bought a DSi- collected it from the store when we looked at it at home the box had been opened and the DSi used!!!!
  I called and asked how they could fix it- he said take it back to any store, I took it back to the store I collected it from, but they couldn't take it back- so I took it back to a main store who also would not take it back. They then told me to post it back nut the returns label was incorrect!
  I was told to put a letter inside to say I just wanted a new DSi- but they refunded then a whole heap of problems before and now no one will listen to my complaint.
  If I could award them 0 stars I would- shocking service

• 01/11/2011
  1 out of 5

  We made a 34 mile round trip to this store to stock up on the advertised "Dine in for £10" offer. We arrived at 4.00pm, 4 hours before the store closed, to find a store festooned with adverts for this offer. On asking an assistant where to locate the offer, we were told that there was nothing left. I asked to speak to the manager who apologised profusely, which, in the circumstances, simply isn`t good enough. I suggested that she could make up the offer from the products that were available but this was refused. I also suggested that she should remove all the adverts for the offer, which she and her security guard began to do. We chose this store because I have mobility problems and you can park at the door. We also expected a large city branch to have the choice advertised online. Caveat emptor