The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/01/2012
  1 out of 5

  This is some feedback for you about my very poor experience of using Johnlewis.com I ordered an Android tablet from you on the 13th Jan, after checking that it was in-stock on the website. My card was debited and I was informed by email and on the website that the product had been dispatched. On the 20/1/2012 I chased customer services to find out why it had not been delivered, and was told that it was not in stock, and was supplied by a third party vendor. The vendor was out of stock,..

• 02/10/2011
  1 out of 5

  I bought a John Lewis TK17BCJLU Kettle from johnlewis.com - I had it less than two months when it started switching off before the water was boiled.
  
  I took it back to their Newcastle upon Tyne branch. The assistant went to see a manager, she said when she came back, "the trouble is limescale build-up". I looked inside and there was a very thin line of limescale about an 1.5 inches long. The assistant also said "The kettle guarentee does not cover it for limesale build-up" and "The manufacturer will not take back any more of these kettles". She told me to descale the kettle.
  
  I descaled the kettle and it still switched off. I took it back to the Newcastle branch where a manager said "The limescale gets into the switch."
  
  I live alone and I'm at work four days a week - the kettle was only seven weeks old - I refill the kettle with fresh water every use.
  
  This kettle is not fit for use if it can't handle such a small amount of limescale, plus, if the manager is right when she said "The limescale gets into the switch." this kettle is dangerous.